Returns & Refund Policy

At HavenWall, customer satisfaction is important to us. If you are not fully satisfied with your wall art purchase, eligible physical items may be returned or exchanged within 30 days of delivery.

Eligibility Requirements

To be accepted for a return, items must meet all of the following conditions:

  • Unused and in original condition

  • Returned with all original packaging, accessories, and included hardware

  • Accompanied by valid proof of purchase (such as an order confirmation or receipt)

  • Not customized beyond the standard options available on the product page

Return Authorization Process

All returns must be approved in advance. To begin the process, contact us at contact@havenwall.shop.

Once your request is approved, you will receive:

  • A prepaid return shipping label

  • Step-by-step packaging instructions

  • A Return Authorization Number (RA#), which must be clearly visible on the outside of the package

Returns sent without prior authorization will not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Damaged products (such as frames, prints, or packaging)

  • Incorrect items (wrong size, design, or color)

  • Missing parts or hanging hardware

We will assess the situation and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products, including items with added text or images

  • Final sale or clearance items

  • Products damaged after delivery due to improper use or handling

Exchanges

If you wish to exchange an item, you will need to complete the return process for the original product and place a new order separately. Any approved refund or credit may then be applied toward your new purchase.

Refund Timeline

After your returned item is received and inspected (typically within 3–5 business days), we will notify you of the outcome. If approved, refunds are issued to your original payment method within 5–7 business days. Depending on your bank or payment provider, additional processing time of 3–10 business days may apply.

Contact Information

For any return or refund inquiries, please contact us:

Email: contact@havenwall.shop
Phone: +1 864 783 2401
Address: 2025 Laurens Rd, Greenville, SC 29607, United States